Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy’s vibe-led hospitality is guided by the brand promise “Remember to Live,” an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

Hyatt Centric Santa Monica

The Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

• Solicit new and existing accounts to meet/exceed revenue goals.  This will consist of telephone solicitation, outside sales calls, site inspections, and written communication and file maintenance.

• Participate in daily sales meetings, sales strategy meeting, pre-convention meetings, training and other sales related meetings as required.

• Work with other departments within the hotel to provide quality service to customers.

• Attend trade shows, community events and industry meetings.

• Maintain knowledge of market, competition and customers.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.

• Must be able to read and write to facilitate the communication process.  

• Requires good communication skills, both verbal and written.

• Must possess basic mathematical/computational ability.  

• Must possess basic computer skills.

• Knowledge of all departments of hotel.

• Ability to effectively communicate in a friendly and positive manner with internal and external constituents.

• Ability to communicate customer needs and resolve complaints.

• Sales ability and skill in both oral and written form.

• Ability to establish and master goals.

• Ability to identify and develop new accounts and markets.

• Ability to make independent judgments and function with minimal or no supervision.

• Professionally represent the hotel at all industry/community functions.

• Participate as a team player with all departments.

• Assist with reports and/or competition data collection.

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Must be skilled in Windows, Company approved spreadsheets and word processing.
• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.